D.S.S. will accept returns for un-installed items in their original packaging up to 15 days from date of purchase. You must call D.S.S. Inc. before returning any item. You will receive an RGA (Return Goods Authorization) number that must be clearly marked on the outside of the package to be returned. You must also include a copy of the original invoice with the returned item. Failure to comply may result in a delayed or denied result. Authorization to return an item should not be interpreted as final approval of return status. All returns are carefully inspected to determine sales worthiness as a new item. All returned items must be in unused condition and in undamaged original packaging. Used, altered or damaged merchandise will not be refunded. In the event that an item is not approved as a return, it is the purchaserís responsibility to pay for any shipping charges incurred should he/she wish the product be returned. All returns are subject to a 20% restocking fee + credit card bank fees. Shipping charges are not refundable. Return freight must be prepaid. No returns on special order items.